Kanopy Support
How can we help?
Getting Started with Kanopy's New Web Experience
Account & Memberships
- Error when adding your library card
- Verifying your email address
- How play credits work
- What is the "My Account" page?
- Adding or removing a library membership
- Switching between library memberships
Navigating Kanopy's New Web Experience
- Browsing for a video
- Searching for a film on Kanopy
- Playing a video
- Using closed captions, subtitles, and transcripts
- Using the keyboard controls
- How to tell how much time you have left to watch a film
Kanopy Mobile App
Kanopy TV App
- Kanopy TV app
- Watching Kanopy on Amazon Fire TV
- Watching Kanopy on Android TV
- Watching Kanopy on Apple TV and AirPlay
- Watching Kanopy with Chromecast
- Watching Kanopy on Roku
Using Kanopy Kids in the New Web Experience
Technical Help
- Supported desktop browsers and devices
- Do I need an internet connection to play videos?
- A film keeps buffering or won't play
- The video quality is poor
- A film or its details has an error
- I am seeing a notification that I need to request a film