Kanopy Support
How can we help you?
Account & Memberships
- Finding your library on Kanopy
- Creating a Kanopy account
- Managing your memberships
- Common errors when adding your library card
- User Dashboard features
- How play credits work
Using the website
- Kanopy Kids
- Adding films to a Watchlist
- Enabling closed captions, subtitles, and transcripts
- Requesting closed captions
- Searching for a film
- Creating clips and playlists
Technical Help
- DRM-protection troubleshooting
- A film keeps buffering or won't play
- The video quality is poor
- Supported desktop browsers and systems
- Accessing the film website
- How to enable fullscreen mode
Mobile & TV Apps
- Watching Kanopy on iOS devices
- Watching Kanopy on Android phones and tablets
- Watching Kanopy on Amazon Fire tablets
- Watching Kanopy on Apple TV and Airplay
- Watching Kanopy on Amazon Fire TV
- Watching Kanopy on Android TV