Kanopy Support
How can we help?
Account & Memberships
- How do I log into the website using Apple ID sign-in?
- Creating a Kanopy account
- Verifying your email address
- Changing your email address or password
- Managing your memberships
- Common errors when adding your library card
Using the Website
- Trailers on Kanopy
- Kanopy Kids
- Adding films to a Watchlist
- Enabling closed captions, subtitles, and transcripts
- Searching for a film
- Suggesting a film
Technical Help
- DRM-protection troubleshooting
- A film keeps buffering or won't play
- The video quality is poor
- Supported desktop browsers and systems
- How to enable fullscreen mode
- A film or its details has an error
Mobile & TV Apps
- Kanopy Mobile Apps
- Kanopy TV Apps
- Watching Kanopy on iOS devices
- Watching Kanopy on Android phones and tablets
- Watching Kanopy on Amazon Fire tablets
- Watching Kanopy on Apple TV and Airplay