Kanopy Support
How can we help?
Getting Started
Account & Memberships
- Creating a Kanopy account
- Error when adding your library card
- Verifying your email address
- How play credits work
- What is the "My Account" page?
- Adding or removing a library membership
Navigating Kanopy
- Browsing for a film
- Watching film trailers
- Searching for a film
- Video player features
- Displaying closed captions, subtitles, and transcripts
- Using keyboard controls in the video player
Kanopy Mobile App
Kanopy TV App
- Kanopy TV app
- Watching Kanopy on Amazon Fire TV
- Watching Kanopy on Android TV
- Watching Kanopy on Apple TV and AirPlay
- Watching Kanopy with Chromecast
- Watching Kanopy on Roku
Kanopy Kids
Technical Help
- Supported browsers and devices
- Do I need an internet connection to play films?
- A film keeps buffering or won't play
- Poor film quality
- Reporting a problem with a film
- Requesting access to a film