How can we help you?

Account & Memberships

• Finding your library on Kanopy
• Creating a Kanopy account
• Managing your memberships
• User Dashboard features
• How play credits work

Using the website

• Kanopy Kids
• Adding films to a Watchlist
• Enabling closed captions, subtitles, and transcripts
• Requesting closed captions
• Searching for a film
• Creating clips and playlists

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Technical Help

• DRM-protection troubleshooting
• A film keeps buffering or won't play
• The video quality is poor
• Supported desktop browsers and systems
• Accessing the film website
• How to enable fullscreen mode

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Mobile & TV Apps

• Watching Kanopy on iOS devices
• Watching Kanopy on Android phones and tablets
• Watching Kanopy on Amazon Fire tablets
• Watching Kanopy on Apple TV and Airplay
• Watching Kanopy on Amazon Fire TV
• Watching Kanopy on Android TV

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