Troubleshooting poor video quality

The most common reasons for poor video quality are internet speed and the quality of the original film.

Internet speed

If you're experiencing poor video quality, it may be caused by a slowdown in your internet connection. If you're using Wi-Fi, moving the device closer to your router or using a wired connection may improve the video quality.

Film quality

Some older films are not available in high definition and may not look sharp on higher resolution devices.

If you're watching a recent film on a fast internet connection and still experiencing poor video quality, please contact us.