The most common reasons for poor video quality are internet speed and the quality of the original film.
If you're experiencing poor video quality, it may be caused by a slowdown in your internet connection. If you're using Wi-Fi, moving your device closer to the source of that connection or using a hard-wired connection may improve the video quality.
Some older films are not available in high definition and may not display clearly when viewed at higher resolutions.
If you're watching a recent film on a fast internet connection and still experiencing poor video quality, please contact us.