Reactivating a library membership

On the Kanopy website, if libraries are listed under "Action required" on the "My Libraries" tab of the "My Account" screen, you may need to re-enter your login information.

Note: In the mobile app, tap More then Memberships to see your libraries.

You can re-enter your information on the website or in the app using these steps:

On the Kanopy website

1. Go to www.kanopy.com and log in to your Kanopy account.
2. Select the menu button in the top-right corner and go to My Account > My Libraries.
3. Select Re-enter your login information under the library name.
4. For public libraries, enter your library card number (and PIN, if required).
   For university libraries, enter your university credentials.
5. Select Save.

On the Kanopy mobile app

1. Tap More.
2. Tap Memberships (on iOS) or My Libraries (on Android).
3. Tap the inactive, blocked, or expired entry in the list of memberships.
4. For public libraries, enter your library card number (and PIN, if required).
   For university libraries, enter your university credentials.
5. Tap Verify.

If you receive an error, please reach out to your library or university for help. Once they address any account issues, you'll be able to reactivate your membership using the steps above.