Troubleshooting HDCP

HDCP (High-bandwidth Digital Content Protection) is a type of video content protection built into things like streaming devices, video cables (HDMI, DP, and DVI), and displays (e.g., TVs, monitors, projectors).

All devices and cables involved in playing a video must support HDCP for the best experience. For example, if you watch Kanopy on a streaming device that's connected to your TV with an HDMI cable, you may see an HDCP error if the streaming device, the cable, or the TV don't support HDCP.

If you encounter an HDCP error, the following troubleshooting steps can help:

1. Unplug and restart the streaming device.
2. Verify the video cable is HDCP compliant; the cable's packaging or manufacturer’s website often has this information.
3. Ensure both ends of the video cable are firmly connected.
4. Try a different video cable.
5. Verify the display is HDCP compliant; the display's manual or manufacturer’s website often has this information.
6. Turn the display off, unplug it, then turn it back on.
7. Try another display.
8. If you are using a wireless display (like a wireless projector) try using a wired connection.
9. Disconnect any additional devices, like headphones, soundbars, and HDMI switches.

Note: Most modern, popular devices support HDCP. Older devices and uncommon brands or devices are more likely to cause HDCP errors.

Contacting Support

If the above suggestions don't resolve the HDCP issues you're experiencing, contact us. In your message, please include:

• Any devices and cables you're using to watch Kanopy (including streaming devices, displays, cables, and accessories)
• The models of those devices
• Your Kanopy app version (if applicable)
• Your computer's OS and browser version (if applicable)