Troubleshooting HDCP

If you encounter an HDCP (High-bandwidth Digital Content Protection) error, the following troubleshooting steps can help:

1. Unplug and restart your device.
2. If you're using an HDMI cable:
   1. Ensure the HDMI cable is HDCP compliant.
   2. Ensure both ends of the cable are firmly connected.
   3. Try a different HDMI cable.
3. If you're using an external monitor, TV, or projector:
   1. Ensure the device is HDCP compliant.
   2. Turn the device off, unplug it, then turn it back on.
   3. Try a different device.
4. Try disconnecting any additional devices (headphones, soundbars, HDMI switches, etc.).

If the above suggestions don't resolve the HDCP issues you're experiencing, contact us. In your message, please include:

• Your device model
• Your Kanopy app version
• Your computer's OS and browser version
• If you're using an HDMI cable