DRM-protection troubleshooting

If you try playing a video on a device that's not compatible with DRM (digital rights management), you may run into an error. For the best experience, we recommend using the Kanopy mobile or TV apps.

Common issues include:

Need more help?

If the above suggestions don't resolve the DRM related issues you're experiencing, please contact us. In your message, please include:

  • Your device model
  • Your Kanopy app version
  • Your computer's OS and browser, if watching in your browser
Updated: 28 May 2024 01:50 PM

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