Kanopy Help

Troubleshooting DRM

If you try playing a video on a device that's not compatible with DRM (digital rights management), you may run into an error.

These are some common DRM issues along with troubleshooting steps that can help:

Need more help?

If the above suggestions don't resolve the DRM issues you're experiencing, contact us. In your message, please include:

  • Your device model
  • Your Kanopy app version
  • Your computer's OS and browser version
Updated: 23 September 2024 03:16 PM

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