Kanopy Help

Troubleshooting film playback issues

Try the troubleshooting steps below to address issues watching titles, such as films buffering or not playing.

Once the issue is resolved, there's no need to continue to the next step.

If you've tried these troubleshooting steps and believe that there may be a problem with a specific video, please report the issue to us.

Updated: 22 April 2025 03:35 PM

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