Troubleshooting film playback issues

Try the troubleshooting steps below for problems with Kanopy (such as films buffering or not playing).

Once the issue is resolved, there's no need to continue to the next step.

If you've tried these troubleshooting steps and believe that there may be a problem with a specific video, please report the issue to us.

Updated: 19 September 2023 03:52 PM

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