Kanopy Help

Troubleshooting film playback issues

Try the troubleshooting steps below to address issues with watching titles, such as films buffering or not playing.

Once the issue is resolved, there's no need to continue to the next step.

If you've tried these troubleshooting steps and believe that there may be a problem with a specific video, please report the issue to us.

Updated: 31 March 2025 09:56 AM

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