Reactivating a library

On the Kanopy website, if libraries are listed under "Action required" on the My Libraries tab of the My Account screen, you need to re-enter your credentials.

In the mobile app, tap More, then My Libraries to see your libraries. If you need to re-enter your credentials for a library, it will say "Verify."

You can re-enter your credentials on the website or in the app using these steps:

On the Kanopy website

1. Go to www.kanopy.com and log in to your Kanopy account.
2. Select the menu button in the top-right corner and go to My Account > My Libraries.
3. Select Re-enter your login information under the library name.
4. For public libraries, enter your library card number (and PIN, if required).
   For university libraries, enter your university credentials.
5. Select Save.

On the Kanopy mobile app

1. Tap More.
2. Tap My Libraries.
3. Tap the library you want to reactivate.
4. For public libraries, enter your library card number (and PIN, if required).
   For university libraries, enter your university credentials.
5. On Android, tap Continue.
   On iOS, tap Verify.

If you receive an error, please reach out to your library or university for help. Once they address any account issues, you'll be able to reactivate your library using the steps above.