Reactivating a library

You need to reactivate a library when:

• On the Kanopy website, a library is listed under "Action required" on the My Libraries tab of the My Account screen.
• In the mobile app, a library says "Verify" when you tap More > My Libraries.
• In the TV app, a library says "Verify" on the My Libraries tab of the Settings screen.

You can reactivate a library using the Kanopy website or mobile app.

You can re-enter your credentials on the website or in the app using these steps:

On the Kanopy website

1. Go to kanopy.com and log in to your Kanopy account.
2. Select the menu button in the top-right corner and go to My Account > My Libraries.
3. Select Enter your login information under the library name.
4. For public libraries, enter your library card number and PIN or password.
   For university libraries, enter your university credentials.
5. Select Save.

On the Kanopy mobile app

1. Tap More.
2. Tap My Libraries.
3. Tap the library you want to reactivate.
4. For public libraries, enter your library card number and PIN or password and tap Continue.
   For university libraries, enter your university credentials and tap Log in.

If you receive an error, please reach out to your library or university for help. Once they address any account issues, you'll be able to reactivate your library using the steps above.